1. Information We Collect
We collect information you provide directly to us, such as when you create an account, update your profile, or communicate with us. This may include:
- Name and contact information
- Account credentials
- Organization details
- Usage data and preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
- With your consent or at your direction
- To comply with legal obligations
- To protect our rights and safety
- In connection with a business transfer
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account information: Until account deletion
- Usage data: Up to 2 years for analytics
- Communication records: As required by law
- Backup data: Up to 90 days after deletion
6. Your Rights
You have certain rights regarding your personal information:
- Access and review your information
- Correct inaccurate information
- Delete your account and data
- Export your data in portable format
- Opt out of certain communications
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie settings through your browser preferences.
8. Updates to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this privacy policy or our practices, please contact us at:
Email: communications@icpac.net
Address: ICPAC-IGAD, Nairobi, Kenya
Last updated: October 6, 2026

